RMA Process Flow At HairBoutique.com

The following steps outline the RMA Process Flow At HairBoutique.com (HB.com):

1. Customer requests RMA# from HairBoutique.com CustomerCare.

Please note that email correspondence is generally responded to quicker than phone requests due to the nature of the HairBoutique.com business model.

CustomerCare reps are only available via phone lines M-F from 9-6 CST. 

2. Once an RMA# is approved for a product return that meets all published return policies, the HairBoutique.com customer receives an RMA# and an email with details of how to proceed with returning the product.

For details on Return Policies please review:
http://mp.hairboutique.com/returnpolicy.asp

Return Policies are also provided at the bottom of each printed invoice included in your shipping box. 

3. The HB.com customer must pack, mark the RMA# on the return package and ship the return product to HB.com following the instructions on the RMA email.

For more details review the following articles:

Tips For Sending RMA Packages Back
http://mp.hairboutique.com/kbtopic.asp?ID=1012

4. The RMA package is received at HB.com.

HB.com will process all approved RMAs within 14 days of receipt at HB.com. 

5. The RMA package is opened and inspected to make sure that the item meets HB.com return policies.

- If it does....a credit is applied...depending on the circumstances to either the customer's credit card (minus any restocking or other fees) or a store credit is provided.

- If it doesn't, the package is returned to the customer at their expense.

6. The customer is notified that the RMA has been processed and the credit (to the credit card of the store credit) has been applied appropriately.

Please note that once a credit is applied to a credit card account, HB.com has not further control of when the credit is posted to the account. Some banks and credit card clearning houses may take up to 30 days to show a credit.

If questions arise, please contact your financial institution and be sure to allow adequate time.

7. The RMA item is added back to HB.com inventory in the online store and stocked back in the warehouse.

8. The customer's account is updated and the RMA is closed.