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Shipping
HairBoutique.com is located in Richardson,
Texas (just outside of Dallas) and we ship both domestic and international orders every day.
Shipping rates depend on destination, weight
of your order and shipping method. The best way to determine the cost of shipping is to place the items you wish to purchase
into your cart and start the checkout process. Before you finalize your order you will be presented with the shipping
options and charges for your order.
All orders are processed in our access controlled
warehouse by our small and highly trained staff to insure that your products arrive to your doorstep as quickly as possible.
We take the utmost care to insure that all products are properly wrapped and sealed to prevent leakage or breakage.
- While we try our very best to ship all
orders placed before 2:00 pm CST (M-F) the same day, we cannot guarantee this will always be the case. Please keep in
mind that shipping around holidays may not be shipped the same day. Please contact customer care if you have
any questions concerning our shipping schedule.
- When calculating delivery times, bear in
mind that the day of shipment does not count as business day in transit times. For example, if you select UPS 2nd Day
Air and your order ships on Monday, you will most likely receive your order on Wednesday. We ship order Monday thru Friday.
Orders placed before 2:00pm Central M-F will generally ship the same day. Orders placed after 2:00pm Central or on Sat
or Sun will generally ship the next business day.
- If you need your order by a specific date,
it is generally best to call us (1-866-469-4247) to confirm availability of stock and the best method of shipment to
get your order to you on schedule.
- All shipping charges are based on the weight
of the items in your order and reflect as close as possible the actual shipping charges for your order.
- Our default shipping method is UPS Ground.
UPS Ground provides better tracking and guaranteed delivery times.
- We cannot ship UPS orders to P.O. Boxes
or APO/FPO destinations. If you, in error, select UPS for your order we will substitute an appropriate shipping method
at our discretion and adjust the shipping charges accordingly.
- In order to file a claim regarding a shipment sent via USPS we must be notified within
45 days of the date of shipment if your package has not been received.
- UPS delivery timeframes are based on business
days. UPS Next Day Air means next business day. We do not ship UPS for Saturday delivery.
- We are not responsible for carrier (UPS or USPS) delays including but not limited to:
extreme weather conditions, grounding of transportation or re-routing of packages.
- Orders lost or returned due to incomplete
address information provided by the customer are the responsibility of the customer and are not eligible for a refund.
Shipping
Methods
| Shipping Method |
Description |
| UPS Ground |
1-5 Business Days - (see Transit Times below) |
| UPS 3 Day Select |
3 Business Days |
| UPS 2nd Day Air |
2 Business Days |
| UPS Next Day Air |
1 Business Days |
| UPS Worldwide Express |
1-2 Business Days |
| UPS Worldwide Expedited |
3-4 Business Days |
| USPS Priority Mail |
3-5 Business Days |
| USPS Express Mail |
Overnight (in most cases) |
UPS Ground Transit Times
International Shipping Restrictions & Information:
- Laws are different
in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to
see if your country permits the shipment of our products to your country. We are unable to ship health supplements to
Germany.
- If the package is seized
by Customs for any reason and we do not receive the package back, we will not issue
you a refund. If we do receive the package back after being seized, you are still responsible for the shipping charges
plus a 15% restocking fee.
- You are responsible
for any duties or taxes that may apply. We do not collect any duties or taxes from you and do not know how much they
will cost you. Check with your country. We report the exact amount of the sale on the Customs form. Please do not ask
us to claim less than the actual purchase amount. If HairBoutique.com Marketplace is charged for YOUR taxes and duties
on the shipment, we will post the charge to your credit card.
- Lost Packages:
- UPS claims can be filed immediately and are
generally settled in 10 business days.
- USPS claims must wait to be filed 45 days
from the date of shipment, and 60 days for shipments to Italy.
- The following international countries are
excluded from shipping insurance by the shipping agencies: Afghanistan, Algeria, Angola, Bangladesh, Barbados, Benin,
Bolivia, Brazil, Bulgaria, Burkina Faso, Burma, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad,
Congo, Cuba, Djibouti, Dominican Republic, Ecuador, Ethiopia, Gabon, Ghana, Guinea, India, Indonesia, Iran, Iraq, Jordan,
Kenya, Liberia, Libya, Malaysia, Mali, Mauritania, Mexico, Morocco, Myanmar, Niger, Nigeria, North Korea, Oman, Pakistan,
Papua/New Guinea, Paraguay, Poland, Romania, Russia, Rwanda, Senegal, Serbia-Montenegro, Seychelles, Sierra Leone, Slovenia,
Solomon Islands, Somalia, Sudan, Syria, Tanzania, Togo, Tunisia, Uganda, Yemen
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